Mike Markos is an affiliate with Schaffer Consulting. Mike is also the founder of Experient Consulting. He has been a management consultant for more than 25 years. He has a broad consulting background that has been directed at helping clients improve the quality and productivity of their business processes.
Over the last dozen years he has focused exclusively on staff organizations of leading global companies. He has been guiding finance, IT and human resources organizations toward becoming value-adding, lean, and future-focused. He has extensive hands-on experience helping clients understand opportunities, and organize for and implement improvements in their staff functions.
Mike's work includes supporting clients in developing process improvement programs and establishing or improving service delivery models, including BPO evaluation, implementation planning and transition management. He also helps build alignment among senior corporate and divisional executives to lead and manage major change in their organizations and implement best practices that fit with their organizational mission.
Mike led consulting engagements including: advising the CFO and senior Finance staff of a major computer company to plan the transformation of their function in pursuit of best in class performance; planning the transformation of the HR function of a major financial services company; service expansion and process improvement for the financial shared services organization of a major aerospace company; developing new shared service delivery models for HR and Finance for an oilfield services company in the US and in Scotland; merger integration and staff rationalization planning of three metals producers; and, planning and implementing shared services for a global pharmaceuticals company
Clients Mike has worked with include: ABN Amro, AT&T, Alcan, Allmerica Financial, Baker Hughes, Bristol-Myers Squibb, British Telecom, CheckFree, Coca-Cola Enterprises, Conagra Foods, Fidelity Investments, Hallmark Cards, Hitachi, Kraft, Lockheed Martin, ExxonMobil, and Sprint.
Mike has conceived and directed landmark best practices research of the finance and human resources areas, including human resources administration, large scale customer billing, and procurement-payment. He also speaks frequently at industry forums on service delivery and process improvement in finance and human resources.
Previously, he spent thirteen years with Gunn Partners, a company he co-founded in 1991. Prior to founding Gunn Partners Inc., Mike was a Principal with A. T. Kearney and previously held various line and staff positions with Uarco Incorporated. Mike received a Masters in Management (with honors) from the Kellogg School at Northwestern University. He also holds a Bachelor of Arts (cum laude) in Economics from the University of Massachusetts. He lives in Boxford, Massachusetts.
